Refund policy

At Boyer's Coffee, we take pride in crafting high-quality, specialty coffee. If you're not completely satisfied with your purchase, we're here to help.

Coffee Returns & Refunds

Due to the perishable nature of coffee, we do not accept returns on roasted coffee. However, if you experience an issue with your order—such as receiving the wrong item, a damaged product, or a quality concern—please contact us within 7 days of delivery. We’ll make it right by offering a replacement, store credit, or refund, depending on the situation.

Merchandise & Equipment Returns

• Unused, unopened items (such as brewing equipment and accessories) may be returned within 30 days of purchase for a full refund or exchange.

• Items must be in new, unused condition and returned in their original packaging.

• Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

How to Request a Refund or Exchange

• Email support@boyerscoffee.com with your order number and a description of the issue.

• If applicable, include a photo of the damaged or incorrect product.

• Our team will review your request and provide instructions on the next steps.

We strive to provide the best coffee experience possible and appreciate your support. If you have any questions, don't hesitate to reach out!